At the heart of the Toolbox is the Problem Solving Process. This helps people identify and access those tools that are most appropriate at different stages of problem solving. By breaking the Problem Solving Process down into ten logical steps it helps stop the natural urge to leap to solutions too quickly. This ensures changes are not entered into without having first considered important issues such as, being clear about the causes behind reduced performance, identifying the blockers and enablers to progress, or how success will be measured.

The Problem Solving Process is complemented by tools for: Stimulating creative thinking Cause and effect analysis Prioritisation and alignment Learning from others Process Mapping Understanding Linkages Organising Successful Meetings As with all the other stages of the Planning for Success© framework, the toolbox reflects what is being used effectively by people at all levels in leading organisations worldwide.